A survey conducted by The Louisiana Times named Behavioral Health Counseling & Consulting the winner for Best Customer Service for Counseling in Southeast Louisiana 2026, recognizing the practice for the way clients are supported throughout the counseling process. The award reflects qualities that matter when people seek therapy, including communication, access to different counselors, treatment choices, and respect for individual circumstances. Behavioral Health Counseling & Consulting being voted Best Customer Service for Counseling in Southeast Louisiana 2026 places attention on how the practice handles care beyond the therapy session itself. The sections below examine counselor matching, therapist experience, telehealth, family care, specialized services, referrals, and other reasons the practice received the recognition.

The Louisiana Times survey named Behavioral Health Counseling & Consulting the 2026 winner
Client support extends from therapist selection through continuing sessions
Several counseling formats give people choices based on their circumstances

Personalized Counselor Matching

Behavioral Health Counseling & Consulting allows clients to request a particular therapist or receive help finding a counselor whose experience fits the concern being addressed. The practice says its approach begins with understanding the individual, which can make the first stages of counseling feel less confusing for someone who may not know which type of therapist to choose. The National Institute of Mental Health guidance on psychotherapy explains that psychotherapy can be adapted according to a person’s needs and the condition being treated. Matching a counselor with those needs gives customer service a practical purpose.

Clients may request a counselor by name
Therapist selection can account for the concern being discussed
Individual circumstances help guide treatment planning

Experienced Counseling Leadership

Behavioral Health Counseling & Consulting founder Sharon A. Heno brings more than 20 years of experience in mental health, according to the practice. Heno holds a master’s degree in Counselor Education and is listed as a Louisiana Licensed Professional Counselor with supervisory privileges, while her role now includes leading the clinical organization and developing its team. Years spent working with individuals, families, schools, and communities provide perspective that can shape how a counseling office responds to different client situations. Experience counts when questions are sensitive.

Sharon Heno has more than two decades of mental health experience
Her credentials include M.Ed., LPC-S, and NCC
Leadership experience spans several types of counseling settings

Responsive Counseling Communication

People seeking counseling often have questions before the first appointment about scheduling, privacy, therapist fit, session expectations, and available services. Behavioral Health Counseling & Consulting provides individual, couples, and family counseling while helping clients identify services that match what they are experiencing. Good communication becomes especially meaningful because the National Institute of Mental Health reports that only 50.6% of U.S. adults with any mental illness received mental health treatment in 2022. Making the path into counseling easier to understand can remove one source of uncertainty for someone already carrying a lot.

Clients can discuss several therapy formats within one practice
Service information helps people identify where their concerns fit
Accessible communication can make starting counseling feel more manageable

Flexible Telehealth Counseling

Behavioral Health Counseling & Consulting extends telehealth counseling across Louisiana, giving clients another option when an office visit does not work with travel, childcare, health, or scheduling demands. The practice says it earned a TeleMental Health Training Certificate and uses a HIPAA-compliant platform for remote sessions and protected messages. Virtual access can also help counseling continue when circumstances make travel difficult, rather than forcing a person to interrupt care because getting to an office becomes impractical. That flexibility is a meaningful part of customer service.

Telehealth counseling reaches clients across Louisiana
The practice lists a TeleMental Health Training Certificate
HIPAA-compliant technology supports remote counseling sessions

Individual Counseling Support

Behavioral Health Counseling & Consulting works with people facing anxiety, depression, ADHD, stress, grief, trauma, mood concerns, career issues, and other challenges. Anxiety alone affects a large share of the population, with the National Institute of Mental Health estimating that 19.1% of U.S. adults experienced an anxiety disorder during the previous year. Offering several areas of counseling within one practice can reduce the need for clients to search repeatedly when emotional, behavioral, work, or relationship concerns overlap. Treatment can stay focused on the person instead of fitting every client into one category.

Anxiety and depression counseling are available
Services include ADHD, stress management, grief, and trauma work
Career and phase-of-life concerns can also be addressed

Family Counseling Services

Behavioral Health Counseling & Consulting serves adults and children while offering couples, marriage, parenting, and family counseling. That range matters because emotional concerns can affect an entire household, and sometimes progress requires examining communication or relationship patterns rather than focusing on one family member alone. The Centers for Disease Control and Prevention reported that 13.8% of children ages 5 through 17 received counseling or therapy from a mental health professional in 2022, up from 10% in 2019. Families seeking support therefore represent a substantial part of the need for counseling services.

Counseling is available for children and adults
Couples and marriage services address relationship concerns
Parenting support can include issues affecting the household

Trauma Grief Counseling

Behavioral Health Counseling & Consulting includes trauma-focused work and grief counseling among its listed services, recognizing that loss and difficult experiences do not affect everyone in the same manner. The practice describes each person as having an individual emotional response to trauma, grieving, and coping, which supports an approach that does not impose one timetable on recovery. Counselors can help clients examine how an experience is affecting relationships, routines, emotions, or decision-making while allowing sessions to proceed at a pace suited to the person. That requires patience.

Trauma-focused work is part of the counseling menu
Grief support accounts for differences in how people process loss
Sessions can address emotional effects that continue after an event

Postpartum Counseling Support

Pregnancy and postpartum-related issues are included among the concerns Behavioral Health Counseling & Consulting addresses. The practice also explains that counselors can refer clients to OB-GYNs, general practitioners, or psychiatrists if medication evaluation or another form of medical care becomes appropriate. That separation of responsibilities helps clients understand what a counselor can address and when another professional should become involved. Customer care sometimes means knowing when to bring someone else into the picture.

Pregnancy and postpartum concerns are listed among services
Medical referrals can be made when circumstances call for them
Counseling can work alongside care from other health professionals

Broad Counseling Choices

Behavioral Health Counseling & Consulting offers counseling for conflict resolution, mood and personality disorders, women’s issues, men’s concerns, stress, work questions, relationships, life changes, and several other areas. Consulting and life coaching give clients options when the issue involves organization, motivation, choices, or goals rather than a diagnosed mental health condition. The variety also lets clients remain within one practice if the focus of counseling changes over time, which can simplify scheduling and communication. People rarely experience problems in neat categories.

Counseling covers emotional, behavioral, relationship, and career concerns
Consulting and life coaching are available
Several therapist specialties create more options for counselor matching

Why Behavioral Health Won

Behavioral Health Counseling & Consulting earned recognition by combining counselor experience with service practices that address what clients encounter before, during, and between therapy sessions. Therapist matching helps people find an appropriate starting point, telehealth creates another route to care, and services for individuals, couples, children, and families allow the practice to support many circumstances without relying on a single treatment focus. Referral relationships also show an understanding that counseling sometimes needs to work alongside medical or psychiatric care. Those pieces together explain why Behavioral Health Counseling & Consulting was voted Best Customer Service for Counseling in Southeast Louisiana 2026.

Counselor matching gives clients a more suitable starting point
Telehealth broadens access across Louisiana
Referral options connect therapy with outside care when needed

Behavioral Health Customer Service Takeaways

Behavioral Health Counseling & Consulting has built its service model around access, therapist choice, varied counseling needs, and support that changes according to the client’s situation. Sharon Heno’s more than 20 years in mental health provide an experienced foundation, while the practice’s telehealth training and statewide virtual appointments expand where counseling can take place. Services ranging from anxiety and depression treatment to trauma work, family counseling, postpartum concerns, and life coaching allow different needs to be addressed under one organization. The 2026 customer service recognition reflects how those parts work together throughout the counseling experience.

Founder Sharon Heno has more than 20 years of mental health experience
Individual, couples, and family counseling are available
Telehealth extends counseling access throughout Louisiana
Services cover anxiety, grief, trauma, ADHD, relationships, and other concerns

Frequently Asked Questions

Who Can Receive Counseling?

Behavioral Health Counseling & Consulting works with adults, children, individuals, couples, and families. Services cover concerns that range from depression and anxiety to relationship conflict, grief, ADHD, stress, and parenting issues. Clients may request a counselor or receive help finding someone whose area of practice fits their needs.

Is Telehealth Counseling Available?

Behavioral Health Counseling & Consulting offers telehealth appointments for clients throughout Louisiana. The practice states that it earned a TeleMental Health Training Certificate and uses HIPAA-compliant technology for remote counseling. Virtual visits can be useful when transportation, childcare, distance, or other circumstances make office visits harder to manage.

What Concerns Are Treated?

Behavioral Health Counseling & Consulting lists anxiety, depression, trauma, grief, ADHD, mood concerns, stress, relationship problems, postpartum issues, and work-related challenges among its services. Life coaching and consulting are offered for certain decision-making, organizational, and motivational needs. The range lets counselor selection reflect what the client wants to address.

Can Clients Choose Counselors?

Clients can request a particular therapist, according to Behavioral Health Counseling & Consulting. The practice can also help select a counselor whose background suits the individual’s concerns when someone does not already have a preference. That matching process gives clients guidance before therapy begins.